سياسة الخصوصية

This Privacy Policy explains how Calycks Websites Ltd ("we", "us") collects, uses, shares, and protects personal data when you visit calycks.com, contact us, or use our website, ecommerce, web app, clinic, QR menu, CRM, automation, or support services. We act in accordance with the UK GDPR and the Data Protection Act 2018.

1. Data we collect

• Contact details you provide directly: name, business name, email, phone or WhatsApp number, country, message content, and project type.
• Client and billing data for active clients: company information, billing address, invoice history, project records, and payment status. We do not store full card numbers.
• Service data generated by systems we build or host for you, such as enquiries, bookings, form submissions, menu items, customer records, CRM notes, configuration, logs, and support messages.
• Technical data: IP address, device, browser, referrer, pages viewed, interactions, cookies, and similar analytics data.

2. How we use data

• To respond to enquiries, scope projects, and provide quotes.
• To deliver, operate, secure, and support our services.
• To process payments, invoicing, accounting, and tax records.
• To improve our website, products, support, and fraud prevention.
• To send service updates and, only with your consent, marketing emails.

3. Customer and system data

If we build or host a system that processes your customers' data, you remain responsible for your customer data and for providing privacy notices to your own users. We process that data only to deliver the agreed service, support the system, maintain security, and meet legal obligations.

4. Sharing data

We share data only with trusted providers needed to run our services, including:

• cloud hosting, email, analytics, CRM, support, payment, and AI providers;
• professional advisers such as accountants or legal advisers where needed;
• authorities when required by law or to protect our rights.

We do not sell personal data.

5. International transfers

Some providers may be outside the UK. Where required, we use appropriate safeguards such as the UK International Data Transfer Agreement, Standard Contractual Clauses, or adequacy decisions.

6. Retention

We keep personal data only for as long as needed for the purposes above, including up to 7 years for invoicing and tax records. Service data tied to active client systems is retained while the system is active and for a reasonable wind-down period after closure.

7. Security

We use appropriate technical and organisational measures including access controls, encryption in transit, backups where applicable, and audit logs. No method of transmission or storage is 100% secure.

8. Your rights

Subject to UK GDPR, you may request access, correction, deletion, restriction, objection, data portability, or withdrawal of consent where applicable.

To exercise these rights, email info@calycks.com. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

9. Cookies

We use cookies and similar technologies to operate the site, remember preferences, and measure performance. You can control cookies through your browser settings.

10. Contact

Data controller: Calycks Websites Ltd, Iraq Office · Registered office in the United Kingdom. Email: info@calycks.com.

Calycks Websites Ltd - Iraq Office · Registered office in the United Kingdom - info@calycks.com