سياسة الاسترجاع والإلغاء

This Refund & Cancellation Policy applies to paid services provided by Calycks Websites Ltd, including websites, ecommerce stores, custom web apps, clinic systems, QR menus, CRM tools, automations, maintenance, and support. Because our work is digital, custom-made, and often begins immediately, refunds are limited as described below.

1. Deposits and project work

• Business clients. Deposits are non-refundable once work has started. They cover discovery, planning, design, development scheduling, and team time reserved for your project.
• Consumers. If you are a consumer, you may have a 14-day cancellation right under UK consumer law. If you expressly ask us to start work during that period, any refund may be reduced to account for work already completed.
• Mid-project cancellation. If you cancel after work has started, all completed milestones and reasonable work in progress remain payable.
• Accepted deliverables. Once a milestone or final deliverable is accepted, it is not refundable. Future changes are treated as new work.

2. Recurring services

• Hosting, maintenance, support, licensing, SMS, AI usage, or other recurring services are billed as agreed in your proposal or plan.
• Monthly recurring fees are non-refundable once a billing period starts.
• You may cancel future renewals by emailing info@calycks.com.
• Cancellation stops the next renewal; the current paid period remains active until its end unless agreed otherwise.

3. Third-party costs

Costs paid to third parties on your behalf, such as domains, hosting, plugins, payment processors, SMS, AI providers, APIs, templates, or stock assets, are non-refundable once incurred because we cannot recover them.

4. Company cancellation

If we cancel a project for reasons unrelated to your breach or delay, we will refund the unused portion of any payment after deducting work already performed and any non-refundable third-party costs.

5. Chargebacks

Please contact us before initiating a chargeback. Improper chargebacks may be disputed, and you remain responsible for the original amount plus any chargeback fees, recovery costs, and reasonable legal fees.

6. How to request a cancellation or refund

Email info@calycks.com from the email address on file with the subject line "Cancellation" or "Refund request" and include your project or invoice details. We aim to respond within 5 business days.

7. Changes to this policy

We may update this Policy at any time. The version posted on calycks.com on the date of your purchase applies to that purchase.

Calycks Websites Ltd - Iraq Office · Registered office in the United Kingdom - info@calycks.com