الشروط والأحكام

These Terms & Conditions ("Terms") form a binding agreement between Calycks Websites Ltd, a company registered in England and Wales ("we", "us"), and the person or entity using our website, requesting a quote, or purchasing our services ("you"). By using our services, you accept these Terms.

1. Services

We provide website design and development, portfolio websites, ecommerce stores, custom web apps, clinic systems, QR menu systems, CRM tools, dashboards, AI-assisted workflows, hosting support, maintenance, and related consulting. The exact scope, deliverables, timeline, and fees are defined in a written quote, proposal, statement of work, or order confirmation.

2. Quotes and orders

Quotes are valid for 14 days unless stated otherwise. A contract is formed when you confirm acceptance in writing and any required deposit has been received. Anything not expressly listed in the agreed scope is out of scope and may be quoted separately.

3. Fees and payment

• A deposit, typically 50%, may be required before work begins.
• The remaining project balance is due before final handover, launch, or deployment.
• Recurring hosting, maintenance, support, licensing, AI usage, SMS, domain, or third-party fees are billed as agreed.
• Late payments may lead to paused work, suspended services, or withheld deliverables until paid.

4. Client responsibilities

You agree to provide accurate information, content, brand assets, credentials, approvals, and timely feedback. You are responsible for ensuring that content, data, logos, images, and materials you supply are lawful and properly licensed.

5. Reviews and revisions

Each project includes the revision rounds stated in the proposal. Additional revisions, new pages, new features, redesigns, integrations, or changes outside the agreed scope may be billed separately.

6. Delivery and sign-off

Timelines are estimates unless we state otherwise in writing. Once a deliverable is presented, you must review it and raise specific written issues within 7 days. If no issue is raised in that period, the deliverable may be treated as accepted.

7. Intellectual property

• After full payment, you receive a licence to use the final delivered website or system for your business.
• We retain ownership of reusable code, frameworks, components, templates, methods, and tools unless expressly agreed otherwise.
• You may not resell, redistribute, or claim ownership of underlying system code unless agreed in writing.
• We may show the work in our portfolio unless you request otherwise in writing before launch.

8. Third-party services

Projects may rely on hosting providers, domain registrars, payment processors, email platforms, analytics, AI providers, plugins, APIs, or other third parties. Their own terms and availability apply. We are not responsible for outages, policy changes, fees, or decisions made by those providers.

9. AI-assisted features

Where a project includes AI features, generated output may be inaccurate or incomplete. You are responsible for reviewing high-impact outputs before relying on them, especially for orders, bookings, medical, legal, financial, or customer communications.

10. Hosting, maintenance, and support

Hosting, maintenance, security updates, monitoring, and ongoing support are included only where expressly stated. Otherwise, support after launch is billed separately.

11. No guarantee of results

We do not guarantee specific sales, leads, rankings, traffic, revenue, conversions, or business outcomes. Portfolio examples and case studies are illustrative only.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, special, incidental, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or anticipated savings. Our total liability is limited to the fees actually paid to us for the relevant service in the 6 months before the claim.

13. Suspension and termination

We may suspend or restrict services where reasonably necessary, including non-payment, misuse, legal risk, or breach of these Terms. On termination, outstanding fees become due and licences may cease until payment is complete.

14. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where consumer law gives you local rights.

15. Contact

Questions about these Terms? Email us at info@calycks.com.

Calycks Websites Ltd - Iraq Office · Registered office in the United Kingdom - info@calycks.com